Management
system

Globos insurance

Globos osiguranje A.D.O has established a management system, in accordance with the requirements of the standards ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018, in the field of providing non-life insurance services, as evidenced by internationally recognized certificates. By constantly maintaining and improving the established system, Globos osiguranje ensures objective, efficient and effective management of its processes, in accordance with clearly defined and controlled procedures, thus ensuring:

• precisely defined service, implemented in the best way,
• care for the safety and health of employees, as well as all visitors to our business premises,
• approach to conservation and preventive action on the occurrence of environmental degradation.

Globos osiguranje also received a Certificate of Compliance with the principles and guidelines of the standard SRPS ISO 10002: 2019 which refers to the system of handling complaints and represents quality management in terms of satisfaction of users of insurance services, where special attention is paid to effective and efficient handling of complaints, through clearly defined process, its application, periodic review, maintenance and continuous improvement.

Operating in accordance with the requirements of international standards, we strive to respect the requirements of our clients, to improve the quality of our services and the satisfaction of business partners and employees, all in accordance with business practices in the field of insurance.